Education

School Communication & Support Portal

An email-based communication hub connecting schools, teachers and parents for announcements, queries and support tickets.

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Business Impact

How This Improves the Business

Schools adopting this see parent queries stop disappearing into a shared inbox, since every message becomes a tracked ticket with a visible owner and response time. Broadcast announcements reach every parent reliably instead of depending on children remembering to pass on a note, which noticeably reduces missed-event complaints. Administrators also get, for the first time, real data on which departments respond quickly and which are falling behind, visibility that simply didn't exist with email and phone calls.

No more lost parent queries
Reliable reach for school announcements
Visible SLA accountability per department
Reduced administrative back-and-forth
App Screens

A Look Inside the School Communication & Support Portal

Key screens from the experience, shown in our design style.

Parent Home
  • Circular: Annual DayPosted todayNew
  • Homework - Class 6Maths, Science
  • Fee dueDue 5th NovPay
Message Teacher
Parent Home
Attendance
94%This term
2Absences
  • TodayPresent
Attendance
Support Desk
  • Bus route changeResolvedClosed
  • ID card requestIn progressOpen
Raise a Request
Support Desk
Project Flow

How the School Communication & Support Portal Comes Together

From setup to daily use: here's the flow behind this product.

1

School & Class Setup

Classes, teachers and parent contacts are structured so the right message reaches the right group.

2

Broadcast Announcements

Circulars, event notices and homework updates go out by email/app to every parent instantly.

3

Query Ticketing

Parent questions become tracked tickets instead of getting lost in a shared inbox.

4

Teacher-Parent Threads

One-on-one conversations stay organised per student, visible to relevant staff only.

5

SLA Reporting

Admins see response times per department to keep communication accountable.

Core Features

What Powers the School Communication & Support Portal

F01

Email-based parent query ticketing

F02

Broadcast announcements & circulars

F03

Teacher-parent messaging threads

F04

Homework & attendance notifications

F05

Support SLA tracking dashboard

Ready to Launch

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